Privacy Policy

1. Introduction

MistyHarborTrail ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines how we process, utilize, disclose, and protect your data when you access our website mistyharbortrail.site or when you utilize our yacht rental services.

In utilizing our offerings, you are agreeing to the information practices described in this document. This policy adheres to recognizable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional relevant privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We collect personal information that you consciously supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or phone
• Opt-in to our newsletter
• Complete forms on our site
• Engage in surveys or promotional events

This information can include:

• Your name and contact details (email, phone, residence)
• Payment details (securely handled via external service providers)
• Yacht charter preferences and specifics
• Backup contact details
• Food allergies or health details (if supplied)

2.2 Information Collected Automatically

Upon visiting our site, certain data about your device and how you interact with our site is collected automatically:

• IP address and geolocation data
• The web browser used and its version
• Visited pages and duration of your visit on our portal
• Referral sources
• Device specifics (model, screen size, etc.)

2.3 Cookies and Tracking Tools

We employ cookies and similar tracking systems to improve your visit on our website. These tools are useful in helping us:

• Record your preferences
• Evaluate website usage and effectiveness
• Deliver tailored content
• Enhance our offerings

You have control over your cookie preferences through the settings in your web browser or through our cookie consent feature.

3. How We Utilize Your Data

We utilize the data collected for various reasons:

• Provision of Services: To deliver yacht rental services, confirm reservations, and correspond with you regarding your booking
• Client Support: To address your concerns and provide assistance when requested
• Transaction Processing: To handle payments and manage invoicing
• Protection and Security: To guarantee the safety of our endeavors and to prevent deceitful behavior
• Promotional Activities: To send you marketing communications and updates (given your consent)
• Website Enhancement: To analyze online patterns and upgrade our website's functionalities
• Regulatory Compliance: To adhere to laws and regulatory demands

4. Disclosure and Sharing of Information

We do not sell or lease your personal details to outside parties. We may release your information under these scenarios:

4.1 Third-Party Services

We might disclose details with dependable external service providers who help us in: payment handling; website management and upkeep; email marketing campaigns; data analysis and system performance tracking; client service functions.

4.2 Compliance with Legal Obligations

We may release your details if mandated by law or to respond to legal proceedings, court summons, situations of urgency, or probes into probable fraudulent or illegal activities.

4.3 Business Transactions

During mergers, acquisitions, or asset sales of our business, your data could be transferred as part of the assets.

5. Data Security

We adopt suitable electronic and managerial protocols to protect your personal data against unauthorized access, adjustment, exposure, or obliteration. These precautions involve encryption, secure servers, access restrictions, routine checks, and workforce education.

However, please be aware that no internet transmission or electronic storage solution is infallible. Consequently, we are unable to guarantee complete security for your personal data.

6. Retention of Data

Your personal details are kept only as long as needed for the purposes it was gathered, or as necessitated by law. Standard retention periods are:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing communications: until you choose to opt-out or delete your info
• Online analytics: 26 months
• Customer service records: 3 years following the final interaction

7. Your Rights and Preferences

These rights include obtaining, updating, erasing (based on legal grounds), relocating your data, opting out of promotional messages, and controlling cookie use. To exercise your rights, get in touch with us using the information provided below.

8. External Services

8.1 Google Analytics

Google Analytics is leveraged to understand how you interact with our site. Opting out is possible using the Google Analytics Opt-out Add-on.

8.2 Social Network Platforms

Our website may have links to social media networks, each with their respective privacy policies.

8.3 Payment Processing Companies

Financial transactions are executed by third parties that adhere to PCI DSS guidelines.

9. International Transfer of Data

Your details may be processed in different countries from Germany, and we make sure to maintain proper safeguards in line with relevant privacy legislations.

10. Protection of Minors

We don't knowingly gather details of children under the age of 13. If a child has provided their details to us, please contact us forthwith so the information can be removed.

11. Modifications to This Privacy Declaration

Occasionally, we might revise this Privacy Policy to represent changes in our practices or legal responsibilities. We will alert you of these changes through posting the revised policy, contacting registered members via email, or displaying a notice on our platform. Continued usage of our services after these changes take effect will signify your acceptance of the new terms.

12. How to Reach Us

For queries regarding our Privacy Policy or our handling of data, please contact us:

13. Adherence to Google Ads Consent Policy

We comply with the consent policies of Google Ads. Changes to cookie/track preferences can be made anytime through our cookie preferences panel.