Refund Policy

Transparent and equitable refund terms to ensure your confidence

Overview

At MistyHarborTrail, we recognize that situations can alter, and we aim to offer refund policies that are transparent and equitable. This document details the scenarios in which refunds can be provided for yacht charter services.

It is important to familiarize yourself with this policy prior to booking. By securing a charter with MistyHarborTrail, you are consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus transaction fees

Processing Time: 5-7 business days

Transaction Fee: €50 for credit card transactions

Requirements: Must be submitted via email or phone in a written format

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Transaction Fee: €25 deducted from the refund amount

Requirements: A valid reason must be provided; administrative costs may be incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Situations of urgency may be taken into account

Alternative: Credit for a future charter may be given at the discretion of the management

Requirements: Written proof is required for claims related to emergencies

Weather-Related Cancellations

Our Weather Guarantee

Your safety is of utmost importance to us. Should the weather conditions be considered unsafe for charter operations by our certified captain, we offer several options:

  • Full Refund: If rearranging for another date is not viable, a full refund will be issued
  • Reschedule: Move your charter to another available date without incurring extra costs
  • Charter Credit: Issuance of credit valid for one year from the original charter date

Weather Assessment Process

Our weather evaluation entails:

  • Evaluation of wind velocities and directions
  • Assessment of wave magnitude and maritime conditions
  • Forecasts for visibility and precipitation
  • Advisories and warnings issued by the Coast Guard
  • Professional captain's judgement on safety

Decision Timeline: Decisions on weather-related cancellations are made at least 4 hours before the planned departure.

Medical Emergency Refunds

Exceptional Circumstances

We understand that medical emergencies can happen unexpectedly. The following constitute situations that may be eligible for special refund consideration:

  • Sudden medical conditions or injuries necessitating hospital admission
  • Bereavement in the immediate family
  • Unforeseen military deployment or recall
  • Jury duty or court order to appear
  • Natural calamities impacting travel plans

Document Requirements

For processing requests for refunds on medical grounds, the following evidence is required:

  • Medical statement or documentation from a hospital
  • Death notice, if applicable
  • Military orders
  • Notice of court appearance or jury obligation
  • Travel warnings or declarations of emergency

Processing: Refunds due to emergencies are processed within 3-5 business days after proper documentation is submitted.

Operational Cancellations

Technical Malfunctions

If the boat assigned to you encounters technical problems that cannot be fixed:

  • Replacement Vessel: We will endeavor to supply a comparable alternative
  • Full Refund: Offered if no appropriate substitute is found
  • Partial Refund: Administered if the replacement vessel is priced differently
  • Compensation: Further compensation might be considered for the inconvenience

Unavailability of Crew

In the exceptional situation where a certified crew is unavailable:

  • A substitute crew will be sought if feasible
  • Full refund will be provided if the charter cannot proceed
  • Rescheduling without additional fees

Refund Processing

Reimbursement Method

Reimbursements are credited back to the initial payment method utilized for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Fees for Processing

Credit Card Transactions

€50 fee for cancellations initiated more than 72 hours in advance

Bank Transfer Transactions

€25 fee applies to all refunds conducted via bank transfers

Handling for International Transactions

Additional charges could apply for international operations

Charter Credits

Scenarios for Credit Issuance

In particular instances, credits may be provided in lieu of refunds:

  • Cancellations occurring within less than 24 hours' notice
  • Cancellations due to adverse weather
  • Voluntary requests to reschedule
  • Interruptions from operational aspects

Conditions for Credit

  • Validity: 12 months from the issue date
  • Transferability: Credits are non-transferable to other individuals
  • Amount: The total charter cost (exempt from transaction fees)
  • Application: May be used towards any future charter available
  • Expiration: No extensions will be granted beyond the 12-month period

Partial Service Refunds

Disruptions during the Charter

If your boat trip is disrupted or ends prematurely due to reasons we can control:

  • Refund prorated based on the non-utilized duration
  • Credits equivalent to the value for future use on charters
  • Complimentary upgrades or additional services

Interruptions Caused by Guests

If a charter must end earlier because of actions by the guests or breaches in safety:

  • No compensation for the time not used
  • Full payment is mandatory
  • Penalties may be imposed

Disagreement on Refunds

If you are dissatisfied with a decision made about your refund, the following options are available:

  • Appeal for reevaluation by our administrative team
  • Submit further documentation or proof
  • Engage consumer protection agencies for a resolution
  • Legal action in accordance with the governing laws

How to Initiate a Refund Request

Step 1: Reach Out

To lodge a request for a refund, please reach out to us through:

Step 2: Submission of Details

Your refund request should include the following information:

  • Confirmation number for your booking
  • The scheduled date and time of the charter
  • The rationale behind the cancellation
  • Any relevant supporting documents (if applicable)
  • Your preferred reimbursement method

Step 3: Evaluation and Execution

Following receipt, our team will acknowledge your inquiry within one day, assess it in light of our policy, communicate a decision within two days, and proceed with returning funds within the specified periods in the event of an approval.

Key Points to Remember

  • All applications for refunds must be presented in a written form
  • Refund processes are conducted in € regardless of the currency used in the initial transaction
  • Purchasing travel insurance is recommended
  • This policy can be amended given a notice period of 30 days
  • Refund cases are subject to the relevant taxes and regulations

Contact Details

For questions related to refunds or to instigate a refund inquiry:

Refunds Department
MistyHarborTrail Marine Services Ltd.
Marina Point
Hamburg 20457
Germany

Phone: +49 40 300 51 701
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 12, 2025

This refund policy is drafted to be both fair and clear. We urge you to peruse these stipulations attentively before making your reservation and to contact us for any clarifications.